All orders received before 4pm will be dispatched the same day (Monday – Friday) and we promise we will do our best to dispatch any orders received after 4pm the same day as well. You can choose either first or second class postage.

Shipping charges are calculated according to the total weight of your order. All shipping charges are shown before you check out so there are no hidden charges.

If, for any reason, we are unable to ship your order within our target deadline, we will keep you informed by phone or e-mail.

Returns & Refunds Policy

We want you to feel totally comfortable shopping with us. If something doesn’t work out, no worries, we’ll help you sort it quickly and smoothly. Our returns policy is simple, customer-friendly.

Easy 30-Day Returns

You can return items within 30 days of delivery for a refund or exchange.

To qualify, items must be:

• In original condition
• Unused and unwashed
• Returned with all original packaging and accessories

We do not charge any restocking fees.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We’ll handle everything and make it right at no cost to you.

You’ll receive:

• A free return label
• A replacement or a full refund

Refunds

After your return arrives and is inspected, refunds are issued back to your original payment method.

Typical processing time:

• 1-2 business days after we receive the item
• Your bank or card provider may take additional time to post it

Shipping charges (if any) are normally non-refundable unless the return is due to our error.

Return Shipping

• If the return is due to our mistake (damage, defect, wrong item) → we cover return shipping.
• For all other returns (change of mind, wrong size, etc.) → customers cover return shipping.

No restocking fees — ever.

How to Start a Return

Just get in touch with your order number, the item(s) you want to return, and the reason for the return.

📧 Email: info@spiritualquest.co.uk
📞 Telephone: 01372 878606

We’ll reply within 1–2 business days with simple return instructions.

Return Address

Spiritual Quest Limited
58a The Ashley Centre
Epsom
Surrey
KT18 5DB
United Kingdom

Non-Returnable Items

Some items can’t be returned due to hygiene or other restrictions:

• Earrings
• Custom or personalised items
• Digital products once delivered
  

Need Help?

If you’ve got a question or need a hand with anything, just reach out, we’re always happy to help.

📞 01372 878606
📧 info@spiritualquest.co.uk

If you have a complaint about any of our services please send us an email for a copy of our complaints procedure.